Zoomr User Agreement
Last Updated: February 15, 2026
IMPORTANT – PLEASE READ CAREFULLY
Please read this Agreement carefully before registering in the Levy App (by Levy Electric) or using any Zoomr vehicle (electric scooters).
By registering as a user in the Levy App and unlocking or using a Zoomr vehicle, you agree to abide by this Zoomr User Agreement (this “Agreement”), including all waivers, releases, and limitations of liability contained herein.
Zoomr operates its fleet of electric scooters (“Zoomr vehicles”) using the Levy App platform. All riders must be approved Levy App users.
If you do not agree to all terms and conditions of this Agreement, you may not rent or use a Zoomr vehicle.
You may cancel your Levy App account at any time through the Levy App. Fees and charges are non-refundable except where required by law.
1. What This Agreement Covers
This Agreement sets out the conditions under which you may use Zoomr vehicles through the Levy App platform.
This Agreement incorporates by reference:
Schedule A – Rate Schedule and Subscription Plans
Schedule B – Privacy Policy
Schedule C – Trip Process and Parking Rules
When this Agreement refers to “you,” it means the registered and approved Levy App user renting a Zoomr vehicle.
When this Agreement refers to “we,” “our,” or “us,” it means Zoomr.
2. Levy App Requirement
All Zoomr vehicles are accessed exclusively through the Levy App (by Levy Electric).
To use Zoomr vehicles, you must:
Create and maintain an active Levy App account
Be approved by Levy Electric
Provide valid payment information in the Levy App
Agree to Levy’s platform terms
Agree to this Zoomr User Agreement
You are a Levy App user accessing Zoomr vehicles through the Levy platform.
3. Eligibility Criteria
You must meet and maintain the following requirements:
Be at least 18 years old
Be the legal holder of the payment method on file
Be physically and mentally capable of safely operating an e-scooter
Understand and comply with all applicable laws
Wear a helmet at all times while riding
Not allow any other person to ride using your Levy account
Not allow any other person to operate a Zoomr vehicle rented under your account
4. Zoomr Vehicles (Electric Scooters Only)
Zoomr currently operates electric scooters only.
You acknowledge:
Zoomr vehicles are motorized and can cause serious injury or death
You ride at your own risk
We do not provide training
We do not provide insurance coverage for riders
You are responsible for all tickets, fines, penalties, damages, and losses arising from your use
All Zoomr vehicles remain our property at all times
5. Zoomr Zones (Designated Pickup and Drop-Off Locations)
Zoomr vehicles must be picked up and returned to designated Zoomr Zones.
A Zoomr Zone is a clearly designated pickup and drop-off location (Zoomr branded scooter rack) established by Zoomr and identified in the Levy App.
You agree to:
Begin your trip within an authorized Zoomr Zone
End your trip only within an authorized Zoomr Zone
Follow all posted instructions and signage at the Zoomr Zone
Failure to properly return a Zoomr vehicle to a Zoomr Zone may result in:
Relocation charges
Administrative fees
Continued billing
Loss of riding privileges
6. Starting Your Trip
To begin your trip:
Download and register an account on the ‘Levy’ mobile app
Locate an available Zoomr vehicle in the Levy App
Scan the QR code using the Levy app
Complete any required pre-ride checklist
Confirm payment authorization
Your Rental Period begins when the scooter unlocks in the Levy App.
7. Pre-Trip Inspection
Before riding, you must inspect the Zoomr vehicle for:
Brake function
Tire condition
Steering alignment
Frame damage
Lights
If you discover any defect or damage, you must report it immediately in the Levy App and must not ride the scooter.
Failure to report damage before riding may result in you being held responsible.
8. Rules of Operation
You agree that you will NOT:
Ride under the influence of alcohol or drugs
Use a phone or electronic device while riding
Ride with a passenger
Carry hazardous materials
Use the scooter for racing, stunts, or off-road riding
Use the scooter for commercial delivery or business purposes
Modify or tamper with the scooter
Leave the scooter unlocked or unsecured
You agree to:
Follow all traffic laws
Ride responsibly
Secure the scooter during stopovers
Immediately report theft, damage, or accidents
9. Maximum Rental Period
The maximum rental period is fourteen (14) hours during operating hours from 9:00 AM to 11:00 PM.
Failure to return the scooter within operating hours may result in the vehicle being considered lost or stolen, and you may be charged replacement or relocation costs.
10. Charges and Payment
All charges are processed through the Levy App payment system.
Charges may include:
Unlock fees
Per-minute usage fees
Subscription fees (non-renewing plans only)
Damage or repair costs
Cleaning fees
Relocation fees
Improper parking fees
Administrative fees
Traffic fines paid on your behalf
All subscription plans offered by Zoomr are non-renewing. Subscriptions expire automatically at the end of their stated duration and do not automatically renew.
You authorize Zoomr and Levy Electric to charge your payment method on file for all applicable charges.
11. Accidents and Emergencies
You must immediately report any accident, damage, or injury through the Levy App or to Zoomr support.
You may not repair, alter, or attempt to fix a Zoomr vehicle.
If law enforcement attends the scene of an accident, you must remain present and cooperate.
12. Lost, Stolen, or Damaged Zoomr Vehicle
You are responsible for returning the Zoomr vehicle in the same condition it was received, normal wear and tear excepted.
If you:
Fail to return the scooter
Intentionally or negligently damage it
Leave it unsecured
Improperly park it
You will be responsible for the full cost of repair or replacement, as outlined in the Rate Schedule.
13. Assumption of Risk
Riding an electric scooter involves risk of:
Injury
Serious bodily harm
Permanent disability
Death
By using a Zoomr vehicle, you assume all risks associated with riding.
Zoomr provides scooters on an “as-is” basis without warranties of safety, fitness, reliability, or uninterrupted service.
14. Limitation of Liability
To the maximum extent permitted by law:
Zoomr shall not be liable for indirect, incidental, consequential, or punitive damages arising from your use of Zoomr vehicles.
Total liability shall not exceed $500.
15. Indemnification
You agree to indemnify and hold harmless Zoomr, its owners, employees, contractors, municipal partners, and affiliates from any claims, losses, damages, fines, penalties, or legal fees arising from:
Your use of a Zoomr vehicle
Your violation of this Agreement
Your violation of any law
16. Suspension or Termination
Zoomr may suspend or terminate your access at any time if:
You violate this Agreement
Your payment fails
You are involved in criminal or unsafe activity
You misuse Zoomr vehicles
Termination of access does not relieve you of outstanding financial obligations.
17. Changes to This Agreement
This Agreement may be updated at any time.
Continued use of Zoomr vehicles through the Levy App constitutes acceptance of any changes.
SCHEDULE A
Rate Schedule
See current Rate Schedule at:
https://www.zoomr.ca
From time to time, we may offer you the option to choose a subscription plan under your user account, on terms and conditions determined in our sole discretion. Information on available subscription plans will be posted on our website and reflected in the Rate Schedule.
If you select a subscription plan, you will be required to pay the applicable subscription fees in addition to all other applicable fees and charges set forth in the Rate Schedule.
Unused rental time from a given subscription period cannot be carried over to another subscription period. For example, if you purchase a half-day subscription and do not rent a Zoomr vehicle for that full period, you may not apply any unused time from that day to any future subscription period.
SCHEDULE B
Privacy Policy
Last Updated: Feb 15th, 2026
Zoomr is an e-scooter sharing program (“Zoomr vehicles”) operated by Zoomr (referred to in this Privacy Policy as “Zoomr”, “we”, “our”, or “us”).
Our ongoing commitment to protect the privacy and confidentiality of your personal information is addressed in this Privacy Policy. This Privacy Policy forms part of the Zoomr User Agreement, and capitalized terms not defined in this Privacy Policy have the same meaning given to them in the Zoomr User Agreement.
In the event of a conflict between this Privacy Policy and the Zoomr User Agreement, the Zoomr User Agreement will prevail.
This Privacy Policy explains how we collect, use, and disclose personal information in relation to Zoomr services, including processing and administering your Zoomr account. This applies to information collected through https://www.zoomr.ca, our mobile application (Levy), social media platforms, in-person interactions, or telephone communications.
Definition of Personal Information
“Personal information” means information about an identifiable individual, excluding business contact information.
In the context of Zoomr services, personal information may include:
Name, address, email address, and phone number
Date of birth
Payment information (including credit card details)
Government-issued identification (where required)
Information about your Zoomr vehicle usage, trip data, and parking activity
Personal information does not include aggregated or de-identified information from which you cannot reasonably be identified.
1. Accountability
Zoomr is responsible for personal information under our control.
Our Privacy Officer can be contacted at:
zoomr.ca@hotmail.com
2. Collection of Personal Information
We may collect personal information for the following purposes:
To establish and verify your identity
To administer your Zoomr account
To manage Zoomr vehicle rentals and track trip activity
To process payments and subscription enrollments
To evaluate eligibility for participation in Zoomr services
To review payment history and address unpaid balances
To respond to incidents, damage reports, or bylaw infractions
We may collect and confirm this information during your application process and throughout your use Zoomr services.
3. How We Collect Personal Information
We typically collect personal information directly from you through:
Online registration forms
Account creation through our website or mobile app
Customer service interactions
Where appropriate, we may obtain limited information from third-party service providers, including:
Identity verification providers
Payment processors
Credit or fraud prevention services
Insurance providers
Municipal authorities for bylaw or parking matters
4. Use and Disclosure of Personal Information
We use personal information to:
Verify identity
Process rental transactions
Administer subscriptions
Communicate account updates
Enforce our User Agreement
Investigate misuse, damage, theft, or bylaw violations
Improve Zoomr services
Deliver service updates or relevant offers (where permitted by law)
Comply with legal obligations
To fulfill these purposes, we may share information with:
Employees and authorized contractors
Payment processors
Insurance providers
Municipal or regulatory authorities
Legal advisors
We may communicate with you by email, phone, app notifications, or mail using the contact information you provide. Calls may be recorded for quality assurance and security purposes.
We may disclose personal information when required by law or where necessary to:
Prevent fraud
Collect unpaid debts
Respond to legal processes
Address public safety concerns
5. Consent
Your knowledge and consent are required for the collection, use, and disclosure of personal information except where permitted by applicable law.
By creating a Zoomr / Levy account and using Zoomr services, you consent to the practices described in this Privacy Policy.
You may withdraw consent by contacting the Privacy Officer, subject to legal or contractual limitations. Withdrawal of consent may result in termination of your ability to use Zoomr services.
6. Limiting Collection, Use, Disclosure, and Retention
We only collect and retain personal information reasonably necessary to operate Zoomr services and fulfill legal obligations.
Information is retained only as long as required for operational, legal, or legitimate business purposes.
7. Accuracy and Correction
We strive to keep your personal information accurate and up to date.
You are responsible for notifying us of changes to your information.
You may request corrections by contacting the Privacy Officer.
8. Security and Safeguards
We protect personal information using safeguards appropriate to the sensitivity of the information, including:
Encrypted payment processing
Secure servers
Restricted employee access
Contractual protections with third-party providers
Personal information may be stored outside of Canada and may be subject to the laws of the jurisdiction in which it is stored.
9. Questions or Complaints
Questions or complaints regarding this Privacy Policy should be directed to:
zoomr.ca@hotmail.com
10. Changes to This Privacy Policy
We reserve the right to modify this Privacy Policy from time to time. The “Last Updated” date reflects the most recent revision.
Continued use of Zoomr services constitutes acceptance of the updated Privacy Policy.
11. Website Data Collection
When you visit https://www.zoomr.ca, we may collect:
IP address
Browser type
Device type
Usage statistics
We use cookies and similar technologies to improve functionality and user experience.
By using our website, you consent to this collection and use of information.
SCHEDULE C
Trip Process and Parking Rules
Parking Policies and Procedures
Certain general parking rules are set out below. Additional parking instructions may be posted within the Levy mobile app, at designated Zoomr Zones, or on our website (collectively, the “Parking Instructions”). These Parking Instructions are incorporated into and form part of this Agreement.
In the event of a conflict between this Schedule C and any posted Parking Instructions, the Parking Instructions shall govern.
Where Can I Park When Ending My Trip?
You may only end your trip within a designated Zoomr Zone at a Zoomr branded scooter rack, identified in the Levy mobile application.
You must:
Park your Zoomr vehicle upright
Secure it to appropriate Zoomr Zone scooter rack using provided cable lock
Ensure it does not block sidewalks, accessibility ramps, doorways, driveways, or vehicle lanes
Failure to properly secure and park your Zoomr vehicle at a Zoomr Zone scooter rack may result in additional fees or fines as outlined in the Rate Schedule.
Where Can I Park During a Stopover?
During a stopover, you may park your Zoomr vehicle at:
Public bike racks
Suitable scooter parking infrastructure
You must use the stopover or pause function in the mobile app and secure the Zoomr vehicle appropriately using the provided cable lock for the duration of the stop.
Where Can I NOT Park?
Under no circumstances may you:
Block pedestrian or vehicle traffic
Park on private property without express permission
Block building entrances, ramps, or emergency access routes
Attach a Zoomr vehicle to unsecured or unstable structures
You are responsible for understanding and complying with applicable local bylaws.
While you may park outside of Zoomr Zones during a stopover, you may only end a trip at a Zoomr Zone scooter rack as shown in the Levy mobile app.
The system will not allow trip completion outside of an approved Zoomr Zone.